Why I Love What I Do
What I love most about UX design is the chance to solve real problems for real people. Empathy is at the heart of everything I do - I genuinely enjoy listening to users, uncovering their challenges, and designing solutions that feel intuitive and meaningful. Seeing users engage with something I've helped create and knowing it made a positive difference is what keeps me passionate about this work every day.
My background in front-end development gives me a practical lens through which I approach design: I understand what's possible technically, which helps me design solutions that are not only beautiful but also practical to implement. I've led user research, built design systems, conducted usability testing, and collaborated closely with developers, product managers, and stakeholders to turn ideas into impactful experiences.
I'm big on mentoring, clear communication, and always staying curious about how to improve both the product and the process. Whether I'm mapping user flows, wireframing in Figma, or digging into data to guide design decisions, my goal is always the same: to make things better for the user.
My Journey So Far
My career in design and development began with a strong foundation in front-end technologies and a passion for creating meaningful, user-focused digital experiences. I started out designing and coding custom websites at smaller agencies like Heritage Web Solutions and Infogenix, where I quickly developed a reputation for attention to detail, cross-functional collaboration, and a deep understanding of user needs. Over time, I expanded my skill set to include responsive design, information architecture, and UX research. Through roles at startup companies like 23 Lines and my volunteer work with LTUE, I gained valuable experience leading projects, improving usability, and aligning visual design with brand identity.
In 2016, I joined Modere, where my role evolved from a front-end developer to lead UX developer and eventually to Manager of Front-End Development. There, I led high-impact projects including enterprise CMS migrations, design system implementation, and a unified branding strategy - all while mentoring a talented team and advocating for a user-centered design approach at every level of the organization. My ability to bridge design and development helped streamline collaboration between teams and ensure cohesive, accessible user experiences across multiple global platforms.
Today, I bring over a decade of experience, a strategic mindset, and a passion for empathetic design to every project I take on.
Proven Skills
Modere MVP Award Nominations
The MVP Award at Modere is a prestigious honor given to only eight employees each year who embody the company's core values - compassion, humility, authenticity, vibrancy, innovation, and excellence. Being nominated four times by my peers highlights my consistent dedication to going above and beyond, positively impacting both team culture and company success through leadership, collaboration, and integrity.
Direct quotes from my peers about why they nominated me:
"Crystal is our primary Front End Developer and Manager. Crystal's influence is felt in every project we undertake. As an example, her ability to rally and organize diverse people and teams during content migrations is truly impressive. She not only provides clear instructions and guidance but also meticulously tracks progress, ensuring that no detail is overlooked. Crystal's commitment to excellence is evident in her proactive approach to coding, always considering future requirements and potential challenges to create flexible and high-quality digital products which reduces cost and work time in the future."
"Crystal has been the driving force behind countless improvements to Modere websites and improvements in how we work and the type of work we do . She is always looking for and completing projects that affect everyone's work and work-life in a positive way."
"Her ability to empathize with users and think through problems from their perspective has significantly enhanced the user experience of the digital products we support at Modere. Her insights and guidance are invaluable in shaping our projects for success."
"Crystal has contributed much to the Modere websites and Modere as a company. She has worked hard during the first part of this year making sure that all of the SRC content was in place on the website, and she has stayed up many late nights to do so. All while producing excellent work with very little sleep."
"Beyond her technical expertise, Crystal's approachability and friendly demeanor foster a collaborative and inclusive work environment. She effortlessly builds rapport with colleagues and is always open to feedback, making her a pleasure to work with and facilitate effective problem-solving and compromise."